Frequently Asked Questions

Frequently Asked Questions

Orders & Shipping

How long does shipping take?

Orders are processed within 2–5 business days. Standard US shipping takes 5–10 business days after processing. You'll receive tracking information once your order ships.

Do you ship internationally?

Currently we ship within the United States only.

Will I receive tracking for my order?

Yes — all orders include tracking information sent to your email once shipped.

Returns & Refunds

What is your return policy?

We offer a 30-day return window from the date of delivery. Items must be unworn, unused, with original tags and packaging intact.

Who pays for return shipping?

Customers are responsible for return shipping costs.

How long do refunds take?

Refunds are processed within 10 business days to your original payment method once we receive the returned item.

What items are non-returnable?

Personal care items, custom/personalized products, sale items, and gift cards cannot be returned.

Our Products & Business

Where do your products come from?

We partner with vetted US-based suppliers across outdoor furniture, home décor, bedding, beauty, and wellness categories. Orders are fulfilled directly from our supplier network.

Are your products high quality?

Yes — we carefully curate our catalog and only list products from trusted suppliers. All products are reviewed for quality before being added to our store.

Contact & Support

How can I contact you?

What are your support hours?

We aim to respond to all inquiries within 1–2 business days.