REFUND POLICY
Return Window We offer a 30-day return window from the date you receive your item, except for ShipItFurniture products, which have a 14-day change-of-mind return window from delivery.
Eligibility To be eligible for a return, items must be in the same condition as received: unworn/unused, with tags, and in original packaging. You'll need proof of purchase.
Return Process To initiate a return, contact us at support@restfulhideout.com We'll review your request and provide return instructions if approved.
Return Shipping Restful Hideout works with supplier partners. Products purchased through our checkout may be shipped directly by the supplier. Fulfillment arrangements vary by product. Customers are responsible for return shipping costs unless the item arrived damaged or defective. We recommend using a trackable shipping service. We cannot guarantee receipt of your returned item without tracking.
Damages and Issues Inspect your order upon receipt. Contact us immediately at support@restfulhideout.com if items are defective, damaged, or incorrect so we can evaluate and resolve the issue.
Non-returnable Items Certain items cannot be returned: perishable goods, custom/personalized products, personal care items, hazardous materials, flammable liquids/gases, sale items, and gift cards.
Exchanges We don't offer direct exchanges. Return the original item for a refund and place a new order for the replacement.
EU Cooling Off Period EU residents have a 14-day right to cancel or return orders for any reason, subject to the same condition requirements.
Refunds Once we receive and inspect your return, we'll notify you of approval status. Approved refunds process automatically to your original payment method within 10 business days. Contact us if more than 15 business days pass after approval.
Questions? Contact us at support@restfulhideout.com or call 580-695-6759
